The Lithuanian Air Force has renewed the Dauphin HCare Infinite contract for its fleet of three AS365N3+ aircraft. The search and rescue (SAR) helicopters achieved 97% average availability over the past three years of the contract.
The Lithuanian Dauphins entered service in 2015 with a three-year full warranty and Airbus’ commitment to maintaining at least an 80% fleet availability rate.
“Airbus has far exceeded the availability rate agreed upon in the HCare Infinite support and service contract, achieving near-perfect 97% fleet availability,” said Lt Col Antanas Matutis, Šiauliai air base commander. “As a direct result, our team was able to ensure continuous around-the-clock service to those in need of rescue in Lithuania, which we hope to continue through this contract renewal.”
Matthieu Louvot, Executive Vice President of Support & Services at Airbus Helicopters, added: “Support plans like HCare Infinite with performance commitments taken by Airbus contribute towards our goal of building trusted, long-term partnerships with our customers. In this case, Lithuania can focus its energy on effectively performing life-saving missions while Airbus takes care of all the rest.”
Lithuania was one of the first customers to choose HCare Infinite, which the manufacturer describes as its most comprehensive level of HCare material management services. The terms require Airbus Helicopters to guarantee the operational availability of the Lithuanian Air Force Dauphin fleet, including technical support and supply of spare parts, tools and consumables.
Through the contract, LAF has direct access to Airbus Helicopters’ parts inventory in Šiauliai, Lithuania, as well as the Airbus parts-by-the-hour pool – a dedicated high-availability pool located in Les Florides, Marignane, France. In addition, a dedicated technical representative is embedded on Lithuanian Air Force premises working closely with the Airbus Customer Support Manager in Marignane. Aircraft performance is measured on a daily basis.
The Lithuanian Air Force’s renewed contract is for a second term of three years.